Comparison of Aftersales Services of India’s Top Five Automakers

Research by data analytics and consumer intelligence company J.D. Power and other firms has shown that in India, the level of after-sales service is directly linked to the intention to repurchase a brand's model. This report provides a multifaceted analysis of the after-sales service provided by the top five passenger vehicle manufacturers in India, including the network size, warranty content, maintenance packages, roadside assistance, digital vehicle diagnostics, and genuine parts. Comparing the services offered by the top five companies, we find that all manufacturers provide basic services that are considered to be the minimum requirements for users with no definitive differences in these areas. Although there are differences in fees and maximum contract periods, the services provided by all manufacturers have converged to the same type.